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BPO Training
 

Most of the BPO organizations outsource training programs for the employees. In the BPOs there is a constant challenge of improving and enhancing ones skills. Also, the process of recruitment and selection takes place much frequently due to the expanding of the industry. We conduct culture training, language training, voice and accent training as well as behaviour and Soft skills training. These trainings also include workforce management, change management, sales management, continuous performing, staff retention etc.

At this program's conclusion, participants should be able to:
 
  • History and basics of the industry
  • Work culture in BPOs
  • Selling skills required in the industry
  • Customer handling skills
  • Handling complaints of the customers
  • English grammar
  • Important terms used in the industry
  • Retaining customers through effective customer service enables easier growth, indirectly and directly
  • High levels of customer retention via effective customer service also improve staff morale and motivation.
  • Improved staff morale and motivation resulting from reducing customer attrition also positively benefits staff retention and turnover, recruitment quality and costs, stress, grievance, discipline and counselling pressures.
  • Having a culture of delighting and retaining customers fuels positive publicity

 
   

 



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